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A message from our CEO about the Coronavirus and CMA | Carter Myers Automotive



 
To our valued customers:
 
Carter Myers Automotive (CMA) is committed to ensuring the safety and well-being of our customers and all of our employee-owners. We are carefully monitoring the COVID-19 pandemic and all communications from the Centers for Disease Control (CDC), government agencies, local health officials, and our internal team to keep tabs on this ever-changing situation. We want our customers to feel confident and comfortable when visiting any CMA location for any of their automotive purchasing or servicing needs. While we have always had stringent cleaning and sanitation procedures in place in our dealerships, we are taking additional precautions to keep customers and associates safe.
 
In-Dealership Cleaning:
 
We have enhanced our Dealership cleaning and disinfecting procedures in all high-touch areas, including:
  • Bathrooms
  • Customer waiting areas and lounges
  • Kiosks, credit card readers, counters and service advisor stations
  • All door handles and counter tops are wiped down hourly
  • We will have hand sanitation stations in our lounges and showroom

Interaction with our Sales and Service Associates:

 
In-Dealership: It has always been our practice at CMA to shake the hands of our valued customers to greet them or express sincere appreciation for their business. We are temporarily halting this practice to enhance everyone’s safety. As well, every CMA associate that interacts with your vehicle, whether it is assessing your vehicle’s trade-in value, driving it into the shop to make necessary repairs, or delivering you your newly purchased vehicle, will be wearing gloves and will wipe down the steering wheel and gear shift and any area with which they have come in contact.
 
From your home: For those customers wishing to conduct business with us remotely or online, we will offer the following:
  • Service pick-up and delivery at no additional charge. (There may be distance limitations.)
  • Virtual test drives through the use of video.
  • Online or tele-purchase experience to include:
    • Trade appraisals
    • Price confirmation
    • Securing financing and protection products
    • 3-day return policy at no charge (max 300 miles)

If remote purchase or service options are best for you, simply contact your CMA sales or service professional and we will arrange these services for you in the simplest way possible.

 
For our associates and our community: Finally, and importantly, any of CMA's team members who are experiencing any symptoms related to COVID-19 will remain at home for the safety of our associates and our valued customers.
 
We want you to have confidence in working with CMA for your next automotive purchase, vehicle maintenance or repair, or any other transportation needs. If there is anything else that we can help you with during this time, please do not hesitate to call, even if it is outside of our normal services. We have always worked with local non-profits in our communities to help those in need and look forward to offering our services where we can be of assistance.
 
Our mission at CMA is Moving Lives Forward for our customers, our associates, and our community. Right now, this is more important than ever. Our employee-owners are committed to provide you a safe, transparent, and flexible purchase and ownership experience.
 
Sincerely,
 
Liza M. Borches
President & CEO
Carter Myers Automotive
Categories:
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